SHIPPING & ORDERS
Shipping
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1. WHAT IS YOUR SHIPPING AND HANDLING POLICY?
We Use DELHIVERY/BLUEDART/SHIPROCKET Logistics for shipping services, We cannot be responsible for shipping delays or mistakes made by these carriers.
Decorze cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.
way to ship our merchandise. Orders will be shipped within 1-3 business days and should arrive within 7-12 business days US
2. ARE INSTRUCTIONS INCLUDED WITH MY ORDER?
Yes, you can find QR Code for how to stencil Painting video
3. What are your Stencils made of?
They are made from 125 micron clear Polyester film And as such fit flush to any surface giving the impression of a painted design
4. HOW CAN I CONTACT YOU?
You can email us and we'll be happy to assist you and answer your questions! Email : sales@decorze.com
5. CAN I RETURN AN ITEM? WHAT'S YOUR RETURN POLICY?
No return policy is a business's policy stating that customers cannot return products or receive refunds after a purchase, often to prevent fraud and reduce operational costs. Such policies are usually for our products Like Stencils & Rollers & if you receive wrong Design or roller unused if its broken or wrong we will exchange it after checking with courier partner, there is no refund for our Decorze Products, It's crucial to clearly display this policy before checkout so customers are aware the sale is final.
6. Can you make a specific Stencil size for me?
Yes, Please send me your inquiry to sales@decorze.com
7. Do you do custom Stencil designs?
Yes, For custom designs please e-mail us with your requirements and we will get back to you with a quote.
8. CAN I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?
However, If you contact us immediately after placing the order, we can probably make the change(s) you request. Please send mail to sales@decorze.com
9. Do you deliver to US
Yes, We don't Ship other countries except United States & India
10. How long will delivery take?
Delivery is usually 6-9 working days, Orders can take longer to arrive during the Holidays or when there is a delay with the courier office